frozen pipes

How to prepare your business against disruption from cold weather

For small businesses, winter weather conditions can increase the risk of property damage, injury and potential liability.

One common issue during cold weather is escape of water caused by frozen pipes, where even a small leak can cause significant property damage and interruption to your business – particularly if an event should occur while the property is unoccupied over the festive period.

When cold weather is forecast, business owners should check that pipes are properly lagged, especially in areas that are poorly heated such as roof spaces. In addition, confirm that boilers are serviced and the thermostatic controls are set to keep the premises well above freezing.

“If the heating system does fail, having plans in place to only use low risk forms of portable heaters, such as oil-filled radiators, rather than those using flammable liquids or gases, will help minimise the fire safety risks,” comments Ralph De Mesquita, from Zurich’s Risk Management team. He also adds that escape of water losses can lead to electrical problems or even fire.

“It’s important that key business personnel, and any contractors carrying out work, know where the stop-cock is located in the premises and any actions to take following an escape of water. For example, it may also be necessary to have the electrical installation checked by a qualified electrician.”

During winter months, SMEs should ensure that property inspections are regularly carried out, paying extra attention to at-risk areas such as gutters, chimneys, roofs and pipes carrying water. Should any damage occur that requires repair, it’s essential that properly trained professionals are brought in to do the job, and that employees do not attempt dangerous work.

As well as property damage, harsh weather conditions and fewer daylight hours all contribute to a rise in slips and trips during winter. As a result, businesses should ensure they take steps to minimise the risk of any incidents, which will help keep your customers and staff safe.

While customer and employee safety is the key priority, in today’s litigious climate the potential for fraudulent claims being brought against a business should not be underestimated, warned Neil Fraser, claims proposition manager.

“SMEs should undertake a risk assessment to decide what they reasonably need to do to keep their property safe for staff and visitors. It is also important to keep a record of what they have done and when – ideally with photographic evidence,” Fraser explained.

*Extracts of this blog by permission of Zurich Insider

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