Flood warnings are in place across the UK

There are currently flood warnings for the next few days across the UK. You can check if you are affected here. At times of severe weather, there may be a risk that your property or car is damaged. If you need to make a claim you can call your branch directly to assist. Please visit our website for more information

If property is at risk of damage during this time, below are some tips to help keep you safe and reduce loss to property and possessions.


  • Turn off electricity, gas, and mains water supplies.
  • Move as many possessions as possible upstairs or into the loft. Smaller items should be removed from the property for safekeeping.
  • Ensure that furniture that cannot be moved is tied down to prevent it from floating and damaging other belongings.
  • Disconnect appliances connected by rigid pipes to the mains supply. This prevents the pipes from snapping if the appliances float off.
  • Block sinks and baths with a weighed down plug as plugs can let in floodwater.


  • Your local authority may provide flood boards or sandbags. They can be used to cover the building’s vents, doors, lower windows, and air bricks to reduce the amount of water that gets in.
  • Once the flood has passed, remove all coverings to allow air to circulate as soon as possible.
  • Flow valves for propane gas or oil storage tanks should also be shut off.


  • Prepare a bag that includes medicines, insurance documents, a torch, bottled water and food.
  • Ensure your family and pets are safe.
  • Keep extension cables out of water and wear rubber boots.
  • Avoid enclosed areas which may not be ventilated and where hazardous fumes may build (e.g., garages and cellars).
  • Call the National Grid immediately if you smell gas or suspect a leak, their number is 0800 111 999.
  • Beware of rogue traders and cold callers who may try to exploit the aftermath of flood hit areas.
  • Avoid driving through flooded areas or standing water. As little as 6 inches can cause you to lose control of your vehicle.

Do not:

  • Re-enter your property unless you are sure it is safe to do so.
  • Walk through floodwater, along riverbanks or cross river bridges if avoidable. As little as 15cm of fast-flowing water can knock you over and banks or river bridges may collapse in extreme situations.
  • Let children play in flood water or with contaminated belongings.

Helpful Websites and Numbers

  • You can view flood warnings and advice on the government website, you can also download a simple flood plan to keep close by.
  • The Environment Agency flood telephone helpline should be the first port of call for the most up-to-date advice for your area. Their number is 0845 988 1188.
  • You can also sign up for Floodline Warnings Direct by calling 0845 988 1188, or Typetalk 0845 602 6340.