A-Plan Covid-19 Update

Welcome back – our branches are open and we look forward to seeing you again.

As we come out of another national lockdown, we’re delighted to be opening our doors again and welcoming you into our COVID-secure branches from today.

It feels like a long time since we were able to see you face to face, but we’ve worked hard to support you throughout, over the phone. Whilst our teams have worked from home, we are really proud that despite the concerns and distractions that we’ve all faced, we have maintained a high standard of responsiveness, with our average call answering time below 20 seconds.

As we get used to the high street being open again, here is a reminder of what you can expect when you visit us in branch:

  • Posters advising of our COVID-secure measures
  • Hand sanitisers available for your use
  • Perspex screens on our counters

Wearing a mask in our branches

As per the Government advice, we would ask that you wear a mask, if you can, when visiting one of our branches.

We appreciate that for some, wearing a mask will not be possible, so please let us know when you arrive at the branch. We’ll still take the same precautions as outlined above.

Of course, you can still call us to speak to us about a range of insurance needs. Simply telephone your local branch as you always have done.  

Cashless payments

To minimise contact we are trying to avoid handling cash, so if you can pay by debit, credit or by monthly instalments, that would be preferred. If you are having difficulty with your premium payment instalments, please click here to find out how we may be able to help you.

Finally, thank you for your continued support. Your friendly emails and comments throughout this difficult time have meant the world to our teams, and we feel incredibly lucky to have such loyal and friendly clients.

Postal delays

Some of our clients may experience a temporary delay in receiving their postal documentation due COVID-19 related resourcing issues at Royal Mail.

Please check the Royal Mail website and click on ‘deliveries today’ for any affected postal sectors. Thank you for your patience and understanding.

https://personal.help.royalmail.com/app/answers/detail/a_id/12556/~/service-update

Updated: 12th April 2021 @ 09:07am