Our branches are open and we look forward to seeing you
Over the last twelve weeks, we have been working from home; it’s been very different for all of us, and we have worked hard to maintain a high standard of very personal service, as well as ensuring that we are readily available to you. Our average call response time remains 20 seconds; something we have been very proud of, and we believe it is much quicker than most call centre insurers.
Like the rest of the High Street, we have taken the first steps towards opening the doors to our branches again, and we look forward to welcoming you back.
Your safety and that of our teams is our number one priority, and we have worked hard to ensure the measures you see on your arrival provide protection, but also allow us to deliver the same friendly A-Plan welcome. You will see Perspex screens on our counters, 2 metre social distancing and hand sanitisers. You can relax in the knowledge that we’re following government guidance to keep you and our teams safe and well.
Social distancing means that we will need to limit the number of people in our branches at any one time, and whilst we will work hard and fast to ensure that any queues are kept to a minimum, in these early days of getting back to normal, you may still prefer to deal with us over the telephone. And it might help you to know that our busiest hours are often between noon and 2pm, so if you are thinking of calling in, you might think about the morning or afternoon – if you can.
Wearing a mask in our branches
The Government recently announced that masks should be worn by the public when visiting shops and branches.
If you would like to speak to us face-to-face in one of our branches, we’d be delighted to welcome you in – all we ask is that if you’re able to do so, please wear a mask.
We appreciate that for some, wearing a mask will not be possible, so please let us know when you arrive at the branch. We’ll still take the same precautions as outlined above.
Of course, you can still call us to speak to us about a range of insurance needs. Simply call your local branch as you always have done.
To minimise contact we are trying to avoid handling cash, so if you can pay by debit, credit or by monthly instalments, that would be preferred. If you are having difficulty with your premium payment instalments, please click here to find out how we may be able to help you.
Finally, thank you for your continued support. Your friendly emails and comments throughout this difficult time have meant the world to our teams, and we feel incredibly lucky to have such loyal and friendly clients.
From all of us at A-Plan.
Updated: 21 July 2020 @ 11.32am