A-Plan Covid-19 Update

Our branches are open and we look forward to seeing you again.

As we come out of another national lockdown, we’re pleased to be opening our doors again. As an essential service, our branches will be open regardless of what tier you fall into. But you can always speak to us on the phone. Our average call response time remains 20 seconds.

As before, your safety and that of our teams is our number one priority, and you’ll see the same measures as before, but in case you haven’t been to see us face-to-face recently, here’s what you can expect:

  • You will see Perspex screens on our counters
  • 2 metre social distancing
  • Hand sanitisers. 

You can relax in the knowledge that we’re following government guidance to keep you and our teams safe and well.

Social distancing means that we will need to limit the number of people in our branches at any one time, and whilst we will work hard and fast to ensure that any queues are kept to a minimum. And it might help you to know that our busiest hours are often between noon and 2pm, so if you are thinking of calling in, you might think about the morning or afternoon – if you can.

Wearing a mask in our branches

As per the Government advice, we would ask that you wear a mask, if you can, when visiting one of our branches.

We appreciate that for some, wearing a mask will not be possible, so please let us know when you arrive at the branch. We’ll still take the same precautions as outlined above.

Of course, you can still call us to speak to us about a range of insurance needs. Simply call your local branch as you always have done.  

Cashless payments

To minimise contact we are trying to avoid handling cash, so if you can pay by debit, credit or by monthly instalments, that would be preferred. If you are having difficulty with your premium payment instalments, please click here to find out how we may be able to help you.

Finally, thank you for your continued support. Your friendly emails and comments throughout this difficult time have meant the world to our teams, and we feel incredibly lucky to have such loyal and friendly clients.

From all of us at A-Plan.

Updated: 2 December @ 2:14pm